What to do when Facebook video with captions show on desktop but not on mobile?

There can be two scenarios when you talk about this question. First, when a person is viewing a video on mobile that completely depends upon captions. After watching the video that the person is not able to understand anything from it as the captions in his/her phone were not turned on. Second, you would have created an awesome video with captions for your Facebook page with lots of hard work and you might be thinking that it would get lots of likes and views from people. You uploaded on to your page, but after a day you came to know that it has not got that much of views and likes as it would have been. Later, by mistake you played that video on your mobile and came to know that captions were not shown in the video. But you know that at the time of uploading the video, you had attached the captions with it and captions were shown when you played it on the desktop. 

So, both scenarios can make a person frustrated and can be bad for your or other's Facebook page.

The problem is that when watching videos through mobile devices, the subtitles will not automatically turn on. Users will need to turn on subtitles through the mobile settings of the phone:

•  On iOS: The person can turn on the captions when sound on by using the  System Setting > General > Accessibility
•  On Android: The person can turn on the captions using the menu in the  fullscreen player. 

For Facebook owner/admin:-

People who watch your Page's video with sound turned off will automatically see captions (may not work on android phones). People who watch your video with sound turned on will need to turn on captions to see them(by using above steps). The language people see captions in is determined by their preferred language.

Don't let the video completely depend on captions because it may restrict your video to specific audience(people who have turned on captions/subtitles for the videos). The other thing which i used is, request people to turn on the captions. You can request them at the time when you post the video on Facebook page(as depicted in the above image). It really helped me to increase the views on my video. 

So guys, thanks for reading this post. Do comment the other things you might have done for the same reason.